FAQS

FAQs - Starline Mall Shop

1. What types of products do you offer?

At Starline Mall Shop, we offer a wide range of household essentials and cleaning supplies, including kitchen gadgets, storage solutions, eco-friendly cleaning products, and more.

2. How can I place an order?

You can easily place an order through our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

4. How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your order's status.

5. What is your return policy?

We want you to be satisfied with your purchase. If you are not completely happy, you can return unused and unopened items within 30 days of receiving your order. Please refer to our Return & Refund Policy for more details.

6. Do you offer international shipping?

Yes, we offer international shipping to select locations. Shipping costs and delivery times will vary based on the destination. Please check our Shipping Policy for more information.

7. Are your products eco-friendly?

We carry a selection of eco-friendly cleaning products and household essentials designed to be safe for both your home and the environment. Look for the eco-friendly label on our product pages.

8. How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to our customer service team:

• Email: support@starlinemallshop.com

9. What should I do if I receive a damaged item?

If you receive a damaged item, please contact us within 7 days of delivery. We will work with you to arrange a replacement or refund.

10. Do you have a loyalty program?

Yes! We offer a loyalty program that allows you to earn points with every purchase. Points can be redeemed for discounts on future orders. Sign up on our website to start earning!

Thank you for choosing Starline Mall Shop! We are here to help you with any additional questions or concerns you may have. Happy shopping!