Return & Refund

Return & Refund Policy

At Starline Mall Shop, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our Return & Refund Policy is designed to help you with a smooth return process.

1. Return Eligibility

• You may return unused and unopened items within 30 days of the delivery date for a full refund.
• Items must be in their original packaging, with all tags and labels attached.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Return Authorization: Our team will guide you through the return process and provide you with a return authorization and shipping instructions.

3. Return Shipping

• Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process

• Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• Refunds will be processed to the original payment method used during the purchase.
• Please allow 5-10 business days for the refund to appear in your account after processing.

5. Exchanges

• Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with your return, please contact us:

• Email: support@starlinemallshop.com

Thank you for shopping with Starline Mall Shop! We appreciate your business and are here to help you with any concerns you may have.